Shipping Policy

Last Updated: September 26, 2026

Thank you for shopping with HEYTIGGY. We aim to provide a reliable and transparent shipping experience for every order.

1. Shipping Origin

All orders are shipped directly from our fulfillment partners in China to customers in the United States using international shipping carriers.

Our business is operated by Prosper Stock Inc, based in Denver, Colorado.

Our business address is not our shipping or returns warehouse.

2. Order Processing Time

Orders are processed and dispatched within 7 days after purchase.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

3. Estimated Delivery Time

Our estimated delivery timeframe is 7–12 business days after dispatch.

Business days generally exclude weekends and public holidays.

Please note that order processing time and shipping transit time are separate.

The estimated total time from placing an order to delivery includes up to 7 days of order processing, followed by approximately 7–12 business days of international shipping.

Delivery times are estimates and may vary depending on customs clearance, carrier operations, and unforeseen circumstances.

4. Shipping Costs

Applicable shipping charges, if any, will be clearly displayed at checkout before payment is completed.

The final shipping cost depends on the shipping options available for your order.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking updates may take additional time to appear after the shipment has been transferred to the carrier.

If you have questions about your shipment, please contact our customer support team.

6. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to accommodate address corrections, but changes may not be possible once an order has been dispatched.

7. Customs and International Shipping

Orders are shipped internationally from China.

Customs clearance procedures may affect delivery times.

Any applicable import charges or customs-related fees will be handled in accordance with the shipping terms disclosed at checkout and applicable law.

8. Shipping Delays

Occasional delays may occur due to customs inspections, transportation disruptions, severe weather, or other unexpected circumstances.

If we are unable to ship your order within the promised shipping period, we will notify you and provide the options required by applicable law, including the opportunity to cancel and receive a refund.

9. Lost or Undelivered Orders

If your tracking information indicates an issue or your order has not arrived within the expected timeframe, please contact us.

We will review the available shipping information and work with the relevant carrier to investigate.

Where an order has not been delivered, we will provide the remedies required by applicable law.

10. Contact Us

For shipping questions or order assistance:

HEYTIGGY

Operated by Prosper Stock Inc

Email: prosperstockinc@goheeshop.com

Address: 1500 N GRANT ST STE R, Denver, CO 80203, United States

Website: https://heytiggy.com