Refund & Return Policy

Last Updated: September 26, 2026

Thank you for shopping with HEYTIGGY. We want you to be satisfied with your purchase and are committed to resolving eligible product issues fairly and efficiently.

Please review our Refund & Return Policy before placing an order.

1. Return Eligibility

HEYTIGGY accepts refund or replacement requests for defective, damaged, or incorrectly supplied products.

We do not offer voluntary returns or refunds for change of mind, personal preference, or ordering an incompatible product when the product delivered matches the description and specifications provided at the time of purchase.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

2. Reporting Period

Customers must contact us within 7 days of receiving their order to request assistance under our standard defective-product policy.

If you receive a defective, damaged, or incorrect product, please email us at:

prosperstockinc@goheeshop.com

Please include the following information:

• Your order number.

• A description of the issue.

• Clear photographs of the product and the issue, where reasonably possible.

We will review your request and contact you regarding the available resolution.

The 7-day reporting period does not exclude any statutory rights or remedies that may apply after this period.

3. No Physical Returns Required

HEYTIGGY does not require customers to return defective, damaged, or incorrect products when their refund or replacement request has been approved.

You may keep or responsibly dispose of the affected product.

Please do not send any products to our business address.

4. Return Shipping Costs

Since approved claims do not require physical returns, customers will not incur return shipping costs as part of our standard refund or replacement process.

5. Refunds and Replacements

Once your claim has been reviewed and approved, we will offer an appropriate resolution, which may include:

• A refund to your original payment method.

• A replacement product shipped to your original or otherwise confirmed delivery address.

We will communicate the available resolution after reviewing your claim, taking applicable legal requirements into account.

Approved monetary refunds will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider.

All refunds will be processed within any deadlines required by applicable law.

6. Incorrect Products

If you receive a product that differs from the item you ordered, please contact us with your order number and photographs of the item received, where reasonably possible.

We will investigate and provide an appropriate resolution.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will review your cancellation request based on the order's fulfillment status and applicable law.

If we cannot ship your order within the promised timeframe, we will provide the cancellation and refund options required by applicable law.

8. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

We will investigate the shipment using the available tracking information and coordinate with the shipping carrier where necessary.

If an order is confirmed lost or cannot be delivered, we will provide an appropriate resolution, including a refund where required by applicable law.

9. Statutory Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot legally be waived.

Where applicable law provides additional rights regarding defective, damaged, misrepresented, or undelivered merchandise, those rights will take precedence over our standard store policy.

10. Contact Information

For questions about refunds, replacements, or product issues, please contact:

HEYTIGGY

Operated by Prosper Stock Inc

Email: prosperstockinc@goheeshop.com

Business Address: 1500 N GRANT ST STE R, Denver, CO 80203, United States

Website: https://heytiggy.com